Legal
Privacy Policy
Last updated: April 8, 2026
Nexora IT Solutions ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.
1. Information We Collect
Information you provide directly
When you fill out our contact form, book a meeting, or request a quote, we collect your name, email address, phone number, company name, and any project details you choose to share.
Information collected automatically
When you visit our website, we may collect your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages through cookies and similar tracking technologies.
Communications
If you email or message us, we retain those communications to handle your request and improve our services.
2. How We Use Your Information
- Respond to your inquiries and deliver the services you requested
- Send project updates, invoices, and service-related communications
- Improve and personalise our website and offerings
- Analyse website usage to optimise performance and user experience
- Comply with legal obligations and enforce our terms
- Send occasional marketing emails (you may opt out at any time)
3. Cookies & Tracking Technologies
Essential cookies
Required for the website to function properly — session management, security tokens, and preference storage.
Analytics cookies
We use tools like Google Analytics to understand how visitors use our site. This data is aggregated and anonymised.
Managing cookies
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it with:
- Trusted service providers (e.g. hosting, email delivery, analytics) who process data on our behalf under strict confidentiality agreements
- Legal authorities when required by law or to protect our rights
- Business successors in the event of a merger, acquisition, or sale of assets
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related data is typically retained for 3 years after project completion. You may request deletion at any time.
6. Data Security
We implement industry-standard security measures including HTTPS encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request erasure of your personal data
- Portability — request your data in a machine-readable format
- Objection — object to processing for direct marketing purposes
- Withdrawal of consent — where processing is based on consent
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out: